Refund policy

 

Refund Policy

At Mod Mane, every set of extensions is carefully inspected before shipping. Because our products are considered personal-use items, we maintain strict hygiene standards to ensure every customer receives brand-new, untouched hair.

RETURNS & EXCHANGES

Due to the hygienic nature of hair extensions, we are unable to accept returns or exchanges once an order has been shipped. All sales are final.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at support@shopmodmane.com with your order number and photos. We'll make it right as quickly as possible.

ORDER CHANGES & CANCELLATIONS

Orders may be canceled or modified within 2 hours of purchase. Once processing begins, orders cannot be changed or canceled.

LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the shipping carrier, Mod Mane is not responsible for lost or stolen packages. If you experience an issue, please contact the carrier directly.

QUESTIONS?

If you have any questions before placing your order, we'd love to help.

Email: support@shopmodmane.com
Response time: 1–2 business days